Question 1

What is your minimum order quantity?

Accepted Answer

Our MOQ is 500 pieces for standard fasteners. For custom/OEM orders, MOQ is typically 1,000-5,000 pieces. We've supplied 500+ global clients since 2012 with orders ranging from 500 to 500,000 pieces per shipment.

Question 2

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, PayPal (for samples under $500), and Western Union. We also offer Trade Assurance via Alibaba for orders up to $100,000.

Question 3

Can I get free samples?

Accepted Answer

Yes, we provide 5-10 free samples per product for quality inspection. Samples ship within 3 business days via DHL/FedEx. Clients in Zimbabwe, South Africa, and Kenya have received samples within 7-14 days.

Question 4

What is your delivery time?

Accepted Answer

Standard orders (500-10,000 pcs): 15-25 days. Large orders (10,000+ pcs): 25-40 days. Express production available for urgent orders (7-10 days, 15% surcharge). 98% of orders ship on time.

Question 5

Do you offer custom packaging?

Accepted Answer

Yes, OEM packaging available with your logo. Custom packaging MOQ is 5,000 pieces. We offer: color boxes, poly bags, pallet packaging, and bag-with-hanger options. All packaging complies with ISO 9001 standards.

Question 6

What certifications do your fasteners have?

Accepted Answer

Our products hold ISO 9001:2015, CE (EN standard), and SABS certifications. We test tensile strength, torque, and corrosion resistance per DIN, ISO, and ASTM standards. Test reports available upon request.

Question 7

How do you ensure quality control?

Accepted Answer

We implement 3-stage QC: 1) Incoming material inspection, 2) In-process sampling (every 500kg), 3) Pre-shipment inspection. Our defect rate is under 0.5% (industry average: 2-3%).

Question 8

Which countries do you export to?

Accepted Answer

We export to 47 countries across Africa (Zimbabwe, South Africa, Kenya, Nigeria, Ghana), Middle East (UAE, Saudi Arabia), and Southeast Asia (Vietnam, Thailand). Africa accounts for 65% of our exports.

Question 9

What are your most popular fastener products?

Accepted Answer

Our best-selling products are: 1) Drywall screws (3.5x25mm bugle head, fine thread) - 25% of orders, 2) Self-drilling TEK screws (#8x1/2 inch) - 20% of orders, 3) IBR roofing nails (3.05x75mm) - 18% of orders, 4) Hex bolts M10x50 Grade 8.8 - 15% of orders. We ship 50+ containers monthly to global clients.

Question 10

Do you provide technical specifications and datasheets?

Accepted Answer

Yes, we provide full technical datasheets for all products including: tensile strength (MPa), yield strength (MPa), torque values, hardness (HRC), and coating thickness (μm). Datasheets comply with DIN, ISO, and ASTM standards. Request via email or WhatsApp.